Contact Support
If you need help with account access, technical issues, auction activity, bidding, vehicle information, app functionality, privacy, or general support, please contact us using the details below.
Platform Technology, Software and Intellectual Property
Business Address
Al Quoz Industrial Area 1, Latifa Bint Hamdan St, Dubai, UAE
Account Access and Registration
HJ Car Auctions accounts are verified before activation.
Users cannot create an account directly within the apps.
Any eligible individual, automotive professional, company, dealer, or organization may request access by contacting us through our public support email or WhatsApp number.
Depending on the type of access requested, users may be asked to provide identification and, where applicable, business or dealer documentation.
Our team reviews the submitted information offline for identity verification, eligibility, security, fraud prevention, and auction integrity.
Once verification is completed, an account may be created and activated with the appropriate permissions.
A prior employment relationship, partnership, customer relationship, or affiliation with HJ Car Auctions is not required in order to request access.
HJ Car Auctions - Dealer Support
HJ Car Auctions - Dealer provides access to vehicle auction services for verified users.
Support is available for:
- Account access and login assistance
- Auction information
- Vehicle details and inspection information
- Bidding support
- Buy Now functionality where available
- Favourites and saved vehicles
- Auction status and activity
- Notifications
- Account information
- Technical issues
- General app assistance
HJ Car Auctions - Manager Support
HJ Car Auctions - Manager provides vehicle auction management tools for verified users, automotive professionals, individuals, and businesses.
Support is available for:
- Manager account access
- Login assistance
- Vehicle auction management
- Vehicle information and inspection details
- Auction image management
- Saving and continuing auction drafts
- Auction status and activity
- Account permissions
- Notifications
- Technical issues
- General app assistance
Access to individual management functions depends on the permissions assigned to the verified account.
If a function is not available within your account, please contact our support team so we can review your account access and permissions.
Technical Support
If you experience a technical issue, please provide the following information where possible:
- App name
- Device type
- Operating system version
- Username or registered email
- Description of the issue
- Screenshot of the issue, if available
- Approximate date and time the issue occurred
Auction and Bidding Support
For questions relating to an auction, vehicle, bid, auction status, or other auction-related activity, please include the relevant vehicle or auction reference when contacting support.
Our team will review the request and provide assistance based on the available auction information and the permissions associated with your account.
Account and Permission Support
If you require:
- A new account
- Assistance accessing an existing account
- An account information update
- A permission review
- A password reset
- Account deactivation
Please contact us using the support email or WhatsApp number listed above.
For security purposes, we may request additional verification before making changes to an account.
Privacy and Personal Data Requests
For questions about personal information, privacy, account data, or data deletion, please contact:
You may also review:
Requests involving personal data may require identity verification before they can be processed.
Feedback
We welcome feedback about HJ Car Auctions - Dealer and HJ Car Auctions - Manager.
If you would like to report a problem, suggest an improvement, or provide general feedback, please contact:
Availability of Support
Support requests are reviewed by the HJ Car Auctions team.
Response times may vary depending on the nature of the request, account verification requirements, and the information required to investigate the issue.
For urgent auction-related matters, please contact us through WhatsApp or phone.
Important Security Notice
HJ Car Auctions will never ask you to send your account password through email or WhatsApp.
Please keep your login credentials confidential and contact our support team immediately if you believe your account has been accessed without authorization.
Legal and Operator Information
HJ Car Auctions is powered by HONEY GIDOSHA AUCTIONS ORGANIZING CO. L.L.C.
Platform technology, software, management, licensing, and intellectual property are provided by TCC Portal™️.